Shipping policy
Order confirmation:
As soon as you place your order, we will pre-authorize your card, although no charges will be made to it. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process payment and your order will be shipped immediately. If there is a delay, for example if an item is backordered, we will revoke the pre-authorization and contact you to let you know.
Order delivery:
Once your order is placed, assuming it is in stock and available for shipping, we will charge your card and your order will ship within 5-7 business days. We will send you tracking information by email within 24 hours of shipping your order. If you have not received the tracking information within 8 business days, please contact us by email at hola@montessoricreativa.com so we can help you.
Damage:
We ask that you carefully inspect all items upon receipt. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send us clear photos of the damaged items to hola@montessoricreativa.com so that we can open an insurance claim on your behalf and proceed with the appropriate actions to correct it.
As soon as you place your order, we will pre-authorize your card, although no charges will be made to it. We will then contact our supplier to confirm that the product you have purchased is available for immediate shipment. Once confirmed, we will process payment and your order will be shipped immediately. If there is a delay, for example if an item is backordered, we will revoke the pre-authorization and contact you to let you know.
Order delivery:
Once your order is placed, assuming it is in stock and available for shipping, we will charge your card and your order will ship within 5-7 business days. We will send you tracking information by email within 24 hours of shipping your order. If you have not received the tracking information within 8 business days, please contact us by email at hola@montessoricreativa.com so we can help you.
Damage:
We ask that you carefully inspect all items upon receipt. We advise you not to accept delivery of any damaged items. If you discover that an item has been damaged, please send us clear photos of the damaged items to hola@montessoricreativa.com so that we can open an insurance claim on your behalf and proceed with the appropriate actions to correct it.